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Complaint Procedure for Materials Collection
CHAPTER 13: Collection
COMPUTER ID: CD-7
Title: Complaint Procedure for Materials Collection
Effective Date: 11-24-86
Authorized By: Library Director
Date of Last Revision: 4/1/2008
At the request of any customer, library staff should provide a "Request
for Reconsideration of
Library Materials Form". When the completed form is received, it should
be sent to the Library
Director. The following steps will then take place:
a) The Library Director will immediately appoint a committee consisting of
coordinator (who shall serve as chair) for the selection committee res
the collection in question, and up to three other staff members. A note
sent to the customer indicating that the request for reconsideration is
b) The chair of the committee should locate as many copies of the book as
possible. The chair should also locate professional reviews of the ques
material. Copies of the book, the reviews, and the complaint should be
distributed to the Reconsideration Committee as soon as possible.
c) The Reconsideration Committee should meet within one week of the receipt
d) The chair shall put the reactions of the committee into written form wit
weeks of the meeting. A rough draft should be examined by the committee
members for additions, corrections, or changes.
e) The chair shall submit the formal report to the Library Director within
five days of
approval by the committee.
f) The Library Director will make a decision regarding the challenged mater
based on the information and recommendations from the committee.
g) The Library Director will notify the customer of the decision, and send
customer appropriate library statements and policies.
h) The Administration Office will keep a file of requests for reconsiderati
on and of
ITEM NUMBER: 13.07 b
a) If the customer is not satisfied with the response from the Director and
Reconsideration Committee, the customer
may request that a review of the Request
for Reconsideration be done by a review committee.
b) The review committee consists of two Library Board members, two selection
coordinators, and one staff person chosen on a rotating basis.
c) The committee will submit in writing to the Library Director their recom
regarding the material.
d) The Library Director will place the complaint on the next Library Board
e) The Library Board will review the complaint and decide whether to retain
remove the item. The decision of the Board will be final.
f) The Library Director will notify the customer of the decision.
g) The Administration Office will maintain a file of requests for reconside
of the decisions made by the committee.
ITEM NUMBER: 13.07c
REQUEST FOR RECONSIDERATION OF LIBRARY MATERIALS
The Marathon County Public Library welcomes the opinions of its customers concerning the suitability of items in its
collection of library materials. This request will be referred to the Library Director who will appoint a committee to review
the item. The committee's report will be reviewed and acted on by the Library Director who will report the results to the
The material I question is:
Book? ________________________________________If no what? ____________________________________
Name of person making the request: ______________________________________________________________
City: __________________________________State: ________Zip: _________________Phone:______________
Facility where item was checked out: _______________________________________________________________
1. What do you believe is the theme or purpose of the material? __________________________________________
2. Is your objection to this material based upon personal exposure to it, upon reports you have heard, or both?
3. Have you read, seen, heard the material in its entirety? ______________________________________________
4. What do you find objectionable? (Be specific, cite pages) ___________________________________________
5. Does the material have any merit or value? _______________________________________________________
6. Are you aware of the judgment regarding the book or material by literary or educational reviewers? ____________
7. What action would you recommend be taken regarding the use of this material? ___________________________
8. What material would you recommend on the same subject? __________________________________________
Staff member receiving request: ____________________________________________Date: _________________
- Marathon County Public Library
300 North First Street Wausau WI 54403 USA
Account Status: 715-261-7209 (24/7)