Employment Opportunity: IT Technician
POSITION SUMMARY: The purpose of this position is to provide extraordinary service to our customers and fellow library staff. In addition this position takes a proactive, creative, and entrepreneurial leadership role in the organization to assure the presence of library and information services and products in a wide variety of formats that anticipates and meets the needs of a diverse customer base. This position advocates for, creates, and executes innovative approaches to meet community needs. This position works with customers and library staff to improve their information skills. The work is performed under the direction of the Support Services Manager.
PERSONAL CHARACTERISTICS: Customer focused Detail oriented Innovative Organized Self-starter Lifelong learner Strong analytical skills Strong problem solver Technically experienced Team oriented Comfortable working in a multi-tasking environment Enjoys working with diverse populations Associate’s or Bachelor’s Degree in Computer Science, or similar field of study, with a minimum of three (3) years of technology experience. Possession of a valid Wisconsin driver’s license and means of transportation required.
EXAMPLES OF WORK PERFORMED: Provides technical support to end-users by responding to questions regarding hardware, software, database, and network malfunctions. Installs and troubleshoots hardware, software, and operating systems; ensures system security. Anticipates, researches, and understands customer needs and preferences for information which build and drive the successful selection of resources and services. Prepares and configures workstations which include formatting and loading operating systems; creating system accounts; coding, testing and updating systems. Maintains and directs maintenance, upgrading and troubleshooting on computer hardware/software, file backup, computer security. Ensures that library computers and resources are well maintained and fully ready for staff and customers. Instructs employees on hardware and software use; recommends hardware and software for end-user needs; coordinates with vendors to maintain and enhance systems. Provides constructive leadership and advocacy for meeting the needs of the customer and their library needs. Takes a lead in developing library services from the point of view of the customer. Designs innovative learning programs and experiences that increase information literacy and technology skills for library staff and public. Provides leadership in support service planning, development, promotion, and monitoring efforts. Develops and recommends policies and procedures to improve operations and efficiencies. Takes an active role in helping the organization move forward to a customer-oriented, results-oriented, and accountability-oriented organizational culture. Maintains regular and predictable attendance. Performs related work as required.
KNOWLEDGE, SKILLS & ABILITIES: Familiarity with VMware and ESXi 5.5, DFS Management Replication, Administration in a Windows Server Environment (2008 R2 and up), Raspberry Pi, Wireless Technologies, and Linux. Working knowledge of wide area networking, router and firewall configuration, subnet planning and management, and VLAN planning and management. Working knowledge of Microsoft Windows Desktop (XP-Win10) Ability and willingness to learn, adaptability to new technologies, flexibility when faced with a changing situation; and ability to work in an ambiguous environment. Experience setting up and troubleshooting standard hardware and software The ability and willingness to lead and train others. Ability to advise and provide interpretation regarding the application of policies, procedures and standards to specific situations. The ability to communicate orally and in writing with staff and library customers. Knowledge of computers, e-readers, and other technologies. Skill in multitasking and handling high volumes of work. The ability to process, calculate, compute, and sum numbers and/or information.Includes the ability to perform subsequent action in relation to these computational operations. The ability and willingness to serve customers and staff with empathy, genuineness, eagerness, energy, and enthusiasm. The ability to show acceptance and understanding by being open, courteous, and considerate. The ability to relate to everyone as a possible source for learning something. The ability to support leadership and management. The willingness to be held accountable for behavior, quality, efficiency and results. The ability to work as a productive and positive team member. The ability to contribute helpful energy and creative ideas. The ability to follow established procedures in an orderly and logical manner and adhere to prescribed routines. Knowledge of library practices desirable, but not required.
COMPENSATION: Salary Range (B23): Minimum $39,837- Mid-Point $46,809 - Maximum $55,394
SELECTION PROCEDURE: Selection of the successful candidate may be made by assessment of experience and education, oral interview; review of references, and other appropriate job-related selection procedures. All applicants will be notified as to the status of their application.
SPECIAL ACCOMMODATIONS: Marathon County Public Library will make arrangements to furnish appropriate auxiliary aids and services where necessary and reasonable to afford an individual with a disability the opportunity to participate in the recruitment process. Please notify the Library Administration Office or phone (715) 261-7214 to request special accommodations prior to the application deadline.
NOTICE TO APPLICANTS: Wisconsin Statutes, Sections 19.36 (7), 64.09 (5), and 64.11 (7) require public employers to treat the following items as a public record: Each applicant’s application, records, recommendations and qualifications except as provided in Section 19.36 (7), Wis. Stats. that allows the identity of an applicant to remain confidential if the applicant requests in writing that the County not provide access to this information. If you choose not to have this information become a public record, you must make such a request in writing to the Library Administration Office. If you become a finalist for the position, your identity may be disclosed as required by law.
APPLICATION DEADLINE: Deadline Friday, August 6, 2021, 11:59 p.m.