Marathon County Public Library

ITEM NUMBER: 2.01 a-c

CHAPTER 2: Mission

Statement

CODE: Policy

COMPUTER ID: MS-1



Title: Marathon County Public Library Building Blocks

Effective Date: 5-19-2003

Authorized By: Library Board of Trustees

Date of Last Revision: 4-2012



Marathon County Public Library Building Blocks

Adopted by the Library Board 5-21-2007



Business we are in:

Transforming Lives

Mission

To enrich lives by promoting lifelong learning, and actively providing the

community with access to ideas, information, and opportunities to connect.

Vision

A democratic and informed society must have free, equal, and open access to

information. We empower citizens to improve their lives, their governments, and

their communities.



Guiding Principles:

Literacy & Lifelong learning for all ages - We envision a world in which

everyone can read, write, evaluate information, and effectively apply technology

to lead healthy, productive, and fulfilling lives.

Emerging Technologies - We empower the people of Marathon County with the

technology to connect to the world and the future.

Form Strong Partnerships - We provide opportunities to connect through

partnerships with individuals, public and nonprofit agencies, community groups,

educators and businesses.

Equitable Access - We provide access to a broad array of content, as well as

training and assistance, to help people successfully navigate and use information.



Marathon County Public Library core Values and Behaviors

Adopted by the Library Board 5-19-2003



Service:

Serves the customer first

Serves with empathy, genuineness, eagerness, energy and enthusiasm

Listens for, seeks and creates opportunities to serve with excellence and

willingness to "go the extra mile"

ITEM NUMBER: 2.01 b





Manages oneself to maintain a consistently positive and helpful "service mindset"

Finds new and creative ways to serve better

Provides a "personalized touch"

Willing to be playful and have fun



Respect:

Accepts, values and honors diversity and everyone's worthiness

Values and honors the work and contribution of the library and public service

Shows acceptance and understanding by being open, courteous and considerate

Speaks about concerns with the appropriate person; does not engage in

conversation that diminishes others

Generous with recognition and acknowledgment

Manner, grooming and appearance reflect and communicate respect for and

commitment to our work

Relates as a willing and generous colleague and member of the community



Learning:

Embraces lifelong learning, development, and continuous improvement

Relates to everyone as a possible source for learning something

Continually seeks and participates in self-assessment

Actively seeks self improvement and development through feedback and

coaching opportunities

Eagerly shares one's own learning and helps to develop the talents, knowledge

and skills of others



Ownership:

Keeps promises, commitments, timelines and deadlines

Behaves in a trustworthy manner

Displays initiative and is willing to be held accountable for behavior, quality,

efficiency and results

Chooses to be a part of and constructive voice for the improvement of the team,

division, organization and community

Participates actively and constructively in change efforts

Supports leadership and management

Adheres to existing policies, guidelines, procedures and practices; and

participates in efforts to improve them

Communicates freely, openly, honestly and accurately; seeks and gives

information

Listens for, seeks, gives, receives and responds to feedback and opportunities to

make things better

Contributes helpful energy and creative ideas

Uses resources in a thrifty, cost-effective and creative manner to maximize their

value.

ITEM NUMBER: 2.01 c





PROMISES WE KEEP TO OUR CUSTOMERS:

1. Make exploration and discovery enjoyable and manageable.

2. Make every contact an inviting visit to discover more.

3. Be approachable, respectful, friendly, neighborly and efficient guides for helping

you find and get what you need.